Traders Choice
We are an outsourcing company delivering high performance business solutions and professional services with 90% dominance in Outbound and inbound contact Centre outsourcing.
Who we are?
We are an outsourcing company delivering high performance business solutions and professional services with 90% dominance in Outbound and inbound contact Centre outsourcing. Additionally, we offer Contact Centre Hosting, Data Processing, Software Development, Software quality assurance and IT consulting. We customize packages to your requirements, whether you want Onsite, Offsite, or Elsewhere completely. We offer mirror services for our contact Centre, in addition to onsite and offsite.
What we do?
Inbound & Outbound Contact Center
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Contact Center Hosting
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Data Processing
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Web & Software Development
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Technical & IT Support
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CR, HRM, Accounting Solutions
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Overall Business Consultancy
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Why us?
- Inbound & Outbound Contact Centre
- Contact Centre Hosting
- CRM, HRM and Accounting Solutions
- Web and Software Development
- IT Support and Services
- Data Processing
- Overall Business Consultancy
Inbound & Outbound Contact Center
We understand your interest and the hassle you under go to delight your customers. Setting up and maintaining a Contact centre while you focus on market challenges can be a herculean task. As NOTCH Trading, we are ready to take care of your customer management. We create more space for you to focus on your business ad market challenges. Our customized onsite/offsite or mirrored contact Centre will suit your budget and your business size. Our services will help reduce costs, increase your productivity and heighten your brand’s goodwill.
Our latest telecommunication equipment, software, High-tech infrastructure, Happy to work environment and skilled contract centre professionals are ideal for efficient and skilled contact centre support and our 24/7 phone answering service will delight your customers. As NOTCH Trading, we put our customers to the top. For that we are geared up with an expert team who has the required experience, technical Skills, soft skills and knowledge to handle any type of inbound or outbound contact centre. We are happy to offer you improved market coverage, quick responses to any market conditions and our expertise in account management and remote call monitoring features.
The benefits you gain when you are with us, it brings down your capital expense and operational costs, helps you to maintain a healthy working capital, a better solution for staff issues and operational issues. In addition, we provide Quality call monitoring system, Better infrastructure with zero system breakdown, powered with backup teams and quality assurance teams to monitor calls.
- Telemarketing Services
- Product Promotions
- Product Surveys
- Customer Surveys
- Customer Support
- Lead Generation Services
In addition, our application was developed to support deployment of applications containing sensitive data and allow managing the platform without compromising access to the data, allowing you to focus on securing customer data. Our expert staff will help you from implementation to deployment to optimize your output. They will help you by providing a customized plan to help you reach your goals in productivity and profit. This will help boost your cost savings and improve performance in key indicators.
Finally, we care about your bottom line, We can help you to experience significant cost savings when you select us. We are transparent in our transactions and the pricing mechanism is flexible to meet your requirements and financial budgets.
CONTACT CENTRE HOSTING
Even you can invest for a Contact Centre, Why you should spend your valuable time and money to re-invent the wheel? We are here, while you invest that investment in your business, we partner with you to support your business with our expertise and easy-to-use and comprehensive cloud-based interaction options that can take this burden off your shoulders.
We bring you reliable cloud hosting architecture that guarantees high performance for your contact Centre. Our hosted contact Centre solutions and architectures are ideal for your business. We provide Cloud based solutions that can response faster to rapidly changing market needs and it is hassle free.
By joining hand with our hosted contact Centre lowers your costs, streamlines maintenance and upgrades, helps your self-services applications and live agents deliver first-contract resolution. Additionally, it supports integration between CRM, self-service and your contact Centre, so that you can offer truly personalized interactions, which will improve your business.
DATA PROCESSING
Information is wealth, Effective data management is essential for a Organization to have on time and accurate data so as to be able to make competitive decisions. Organizations must have these details in all their transactions, whether financial, sales, or production in determining the final outcome.
We understand that data entry, although tiresome, is important to data management. A solution to this problem is to outsource data entry processes to a specialized company. NOTCH Trading can take care of all your data entry needs, without a hassle to you, and provide you 360-degree services so that you do not have to stress over anything. Our Quality assurance and analysis process, will confirms data accuracy and clients quality standards.
With skilled and experienced professionals, NOTCH Trading services are secure, fast and accurate. They are adept at handling work in multiple industries and can support various industries with varied complex issues.
WEB & SOFTWARE DEVELOPMENT
Software Development————–
NOTCH Trading is total IT solution provider and we provide Customized solutions such as Fully fledged ERP solutions, Modular Subsets that supports the loopholes in your existing Software solutions. We also provide Mobile application solutions such as Sales force automations and other business supporting applications. We are with experienced and energetic development teams who has served the industry over a decade. Our cost effective and competitive solutions will add value additions to your business.
Web Development ———-
We know your company website is your reputation. Therefore we deliver more professional, Attractive and unique website to your organization, which can attract more customers to your business. We offer low cost solutions and exclusive after sales services.
TECHNICAL AND IT SUPPORT
e-Software Quality Assurance ———-
A bug free product is the key goal. Limited resources and schedule is a barrier for quality release. Our dedicated quality assurance team can ease your hassle and help you to release a quality product. Well trained and experienced staff will carry out necessary testing stages and Deliver your products as per the schedule and at an affordable cost.
Implementation & User Training ——–
We know lots of software’s fails during implementations. Our expert implementations team and our unique implementation technique has delivered success to many clients. Also we do conduct software user training programs and soft skills grooming programs.
CR, HRM, ACCOUNTING SOLUTIONS
The customer-centric business environment has created many challenges that companies struggle under. NOTCH Trading provides a CRM solution that allows you to manage your leads and opportunities and correspond with your clients, so that a better relationship can be maintained. Also our HRM and Accounting Solution is user friendly and well designed with world-class standards to manager your HR functions and Accounting functions.
OVERALL BUSINESS CONSULTANCY
Software Consultancy ————
We offer our professional consulting panel who were in the Software industry over decades and we are here to streamline your business process, introduce best practices and share Our experience to improve your business. We offers requirement base services that suits to your budgets.
Business Analyst ———
We are specialized in Case studies, Requirement gathering, Gap Analyzing, Market analyzing and Documentation. Our skilled team and expert panel will fulfill your expectation and achieve accurate results. We offer our customer better services with our Analytical skills.
Project Management ————–
We understand that retaining skilled employees is difficult and cost you in big numbers. We offer contract based specialized project managers. We offer contract based specialized project managers for your short term and long term projects. Our PMO contains different skills levels of project manager and who have specialized for different industries. As per your requirement you can hire hourly basis or team basis.
- #68/1/1, Parakrama Mawatha, Peliyagoda, Kelaniya
- 011 233 0167
- [email protected]